As an Amazon seller, the most annoying situation is that when you find that your sales authority has been removed. No seller wants to encounter this situation. However, it is impossible for us to avoid this situation completely. So what should we do when we encounter this situation? Write an Amazon appeal letter to customer service. Many sellers will look for email templates because they think they have insufficient experience. However, it is foolish to use the mail template in this case. Why? Because this appeal email is an important act that determines whether we can recover from this situation. However, the use of email templates will bring a sense of formatting, and templating, which cannot reflect a person's true feelings, and is almost impossible to achieve the desired effect.
When appealing, you must ensure that your language and voice are sincere, sincere, and persuasive, and that your action plan is reliable, concrete, and feasible. Only by doing this can the appeal be successful.
Now that we have determined the tone of the email appeal, let's see how to write an Amazon appeal letter. Sometimes, some sellers will write very long complaint emails. They think that the longer they are, the more reliable they will be, and the longer they will be, the more powerful they will be. But is this really the case? If you are an Amazon customer service, you may have to deal with hundreds of deep emails every day. Do you think you can read a very long email? So, I suggest you divide the main body of the appeal email into three parts.
1. Explain the reason for the problem with the account.
We can simply describe the cause of the account problem in combination with the received notification. Some sellers create multiple stores and are associated. Why? Because they don’t use a proxy server and an antidetect browser, such as YiLu Proxy
and Lalicat, with their help, you can avoid being banned due to the same IP and browser fingerprints. Besides, don’t write too much detail, just a simple description. For example, we have received a notice from Amazon. For some reason, our account has been restricted and our sales authority has been removed. We are very sorry for this. This sentence is a brief summary of the problem. However, this is not the whole content of the first paragraph. We also need to put forward an action plan and describe the meeting held by our company or team to solve this problem. and formulate measures. Therefore, we will take the following measures to avoid similar events in future operations.
2. Action plan.Then describe our action plan in three points. However, the action plan should not be written too long.First, we should put forward the measures we should take to deal with the direct causes of the current problems.Second, we should put forward the action plan we will take in view of the potential problems of the current problems.Third, Tell Amazon customer service what we will do after we regain the sales authority.
3. Summary.Here, you should write some guarantees. I hope Amazon can review our account and give us an opportunity to start selling again. In the subsequent sales process, we will strictly abide by Amazon's rules and strive to become an excellent Amazon seller.
Such an email will become more complete, allowing Amazon to fully understand your action plan, and also see your attitude and determination. In addition to the email content, we should pay attention to other aspects. Generally, no one wants to read a long paragraph of content, so the structure of the whole email should also be noted. Leave blank lines between paragraphs to facilitate customer service reading and understanding. In this way, the probability of our account being recovered will be greatly increased.